GENERAL
All of Unique Time’s products are subject to stock availability. While we try to maintain accurate stock counts on our website, we may experience occasional stock discrepancies that prevents us from fulfilling all your purchases. When these situations arise, we will seek your preference on whether you would prefer to await restocking of the backordered item or if you would want us to process a refund.
INTERNATIONAL DELIVERY
Currently, Unique Time is only able to accept and fulfil orders in Singapore.
DELIVERY CHARGES
Delivery is free for all purchases above SG$30 on this website for all valid Singapore addresses. For purchases less than $30, a flat delivery fee of $3 will be applied. Delivery fees will be collected for purchased items at the point of order placement.
Should the first delivery be unsuccessful, Unique Time reserves the right to impose a re-delivery fee for subsequent deliveries.
RETURNS
A. Change of Mind Returns
Unique Time does not accept returns due to change of mind.
B. Warranty Returns
Unique Time will honour returns of product(s) that is/are damaged in transit. To facilitate the return, please take a clear photo of the damaged product and send an email to enquiries@uniquetime.com.
Each return will be evaluated. Once your return has been validated and confirmed, you will receive a choice of:
(a) A discount code of equivalent value, which can be used to purchase Unique Time products on this website only, valid for 6 months from the date of issuance.
(b) A one-to-one exchange within 14 days from the date of purchase at 114 Lavender Street, #03-51 CT Hub 2, Singapore 338729. Please present proof of purchase for the exchange.
DELIVERY
Dispatch Time
Orders are usually dispatched within 2 business days of successful payment. Our warehouse operates from Monday – Friday during standard business hours, except on national holidays. During such exceptions, we take steps to ensure delays are kept to a minimum.
Transit Time
For domestic deliveries, typical transit times will range from 3 – 7 days.
Change Of Delivery Address
To change your delivery address at any time before your order has been dispatched, please send your request to enquiries@uniquetime.com with your purchase details and new delivery address.
Items Out Of Stock
If an item is out of stock, we will refund charges for the out-of-stock items as a discount code of equivalent value, which can be used to purchase Unique Time products on this website only, and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time exceeds the forecasted time, please contact us at enquiries@uniquetime.com so that we can conduct an investigation.
TRACKING NOTIFICATION
Upon dispatch, customers will receive a notification from our delivery partner, which they can use to track the progress of their shipment based on the latest updates made available by the shipping provider.
DAMAGED IN TRANSIT
If your parcel is damaged in-transit, please reject the parcel from the courier and inform our customer service via enquiries@uniquetime.com. If the damaged parcel has been delivered without you being present, please contact our customer service via enquiries@uniquetime.com and we will guide you on the next steps.
DUTIES & TAXES
Sales tax has already been applied to the price of the goods as displayed on the website.